Insight to our work
RDC Maintenance Ltd is a versatile and professional family business, specialising in landscaping, building, painting and decorating services. We pride ourselves on transforming spaces into beautiful, functional environments tailored to our clients' needs and vision.
Our landscaping services range from designing and installing gardens to creating stunning outdoor living areas and maintaining pristine landscapes. In building, we offer everything from new construction and renovations to bespoke projects that add value and character to your property. For painting and decorating, we bring interiors and exteriors to life with expert craftsmanship and attention to detail, using high-quality materials to ensure a flawless, long-lasting finish.
Why use Which? Trusted Traders
Which? has been rigorously testing products and services for more than 60 years - we are also assessing and endorsing local tradespeople. Like our well known Best Buy logo, the Which? Trusted Trader logo is a sign of reputation and trust, helping consumers choose the right trader for them and giving good traders the recognition they deserve.
How we assess our traders
Which? Trusted Traders is an endorsement scheme run by Which? that recognises reputable traders who successfully pass an assessment process carried out by our trading standards professionals. Not just anyone can become endorsed. The assessment process includes:
Credit report
This is obtained to validate the financial health of a business who applies to be assessed.
Customer Satisfaction
The Which? Trusted Traders endorsement team will contact a selection of customers from a trader's most recent work to check references. (We don't carry out site visits to assess the trader's work.)
Business procedures
A thorough examination of business and administrative procedures to ensure that businesses have consumer interests in mind.
Interview and assessment
Our standard assessment is conducted face-to-face or via a video call, at the traders' business premises, and is carried out by a Which? trading standards professional to fully understand all aspects of how the applicant runs their business.
Report
Businesses receive a report of the assessment, providing valuable feedback from our experienced assessors to ensure that they meet our high standards before they are allowed to join the scheme.
Who makes the grade?
Having passed all these checks, the trader is now able to choose to join the scheme, agreeing to abide by the terms and conditions, Code of Conduct and pay the membership fees. They can now show their customers that they are an endorsed Which? Trusted Trader. Those who don't make the grade - don't get endorsed. Due to the high demands of the assessment, not all businesses that apply get through the assessment process. Only those who meet our high standards can become Which? Trusted Traders. If you have a complaint about a trader... Which? Trusted Traders must comply with the terms of our Code of Conduct and What is Expected of You guidance. This means a Which? Trusted Trader agrees to address any complaint. Consumers also have obligations. The action or actions causing the complaint must have taken place whilst the trader was/is an endorsed Which? Trusted Trader. Additionally, the problem must be reported within twelve months of discovery. Thereafter, customers must write to the trader outlining the complaint. The trader then has 28 days to acknowledge the complaint and either provide a resolution or a letter of deadlock.
If you feel the trader has not met the standards of the scheme please call us so we can log your complaint. Although we are unable to mediate please rest assured that all of our complaints are audited and used as compliance checks against the trader. If it is deemed that the trader has not acted in accordance with our guidelines we will take appropriate action
The trader has 8 weeks to agree a resolution with the consumer. If the trader does not respond within this period, or if a letter of deadlock has already been sent, the consumer at this stage needs to notify Which? Trusted Traders to assess if the process has been followed and can therefore supply the case reference number to refer to the dispute resolution provider.
The dispute resolution provider is a not-for-profit company that provides an independent dispute resolution service to Which? Trusted Traders and their customers.
Training and Insurance
Family Business
Every member of our team completes mandatory training to ensure their safety at all times. We follow current safety standards and undergo rigorous and regular training.
Experienced and Reliable Team
Every member of our team completes mandatory training to ensure their safety at all times. We follow current safety standards, and undergo rigorous and regular training.
Fully Insured and Trusted
Every member of our team completes mandatory training to ensure their safety at all times. We follow current safety standards and undergo rigorous and regular training.
“The painting and decorating services provided by RDC Maintenance Services added a new dimension to our space. Their professionalism and expertise truly set them apart. We couldn't be happier with the outcome."
Lynda Jones
“Choosing RDC Maintenance for our landscaping and painting needs was the best decision. Their dedication to quality and customer satisfaction is commendable. They are now our go-to for all our outdoor and indoor projects."
Harley Baker
“RDC Maintenance Services exceeded our expectations with their attention to detail and creative landscaping solutions. We are thrilled with the results and highly recommend their services."
